About Us
Professional Protection Advice with Clarity, Integrity and Care
Supporting individuals, families and business owners with structured, high-quality protection solutions.
Who is Oliver Oatley?
Oliver Oatley is an experienced Protection Adviser with more than 15 years of industry expertise, specialising in personal protection, business protection and private healthcare. Trading as Oatley Broker Services, Oliver represents Intrinsic House Limited — an FCA-authorised and regulated firm — delivering advice that is transparent, compliant and tailored to each client’s needs.
Oliver is committed to a professional, measured approach that places client outcomes at the centre of every recommendation. He takes time to understand each client’s circumstances, responsibilities and long-term goals before creating a protection strategy that provides clarity and certainty.
Our Approach
At Oatley Broker Services, we believe that high-quality protection advice is built on three core principles:
Scope of Our Service
We provide independent protection advice and recommend products from a range of leading insurers. This ensures that our recommendations are tailored, suitable and aligned with your individual needs and circumstances.
Our Advice Process
Our service follows a structured and transparent advice process designed to provide clarity and confidence:
1. Initial Consultation
We begin with a confidential discussion to understand your objectives, priorities and any immediate concerns. This allows us to establish the scope of advice and how we can best support you.
2. Fact-Finding, Needs Assessment & Recommendation
We gather relevant information and assess your personal or business circumstances in detail. Using this insight, we research suitable solutions and present clear, tailored recommendations aligned with your needs.
3. Application & Underwriting Support
Once you are comfortable with the recommendation, we manage the application process on your behalf. We provide guidance throughout underwriting and act as your point of contact with the insurer.
4. Ongoing Client Servicing
Our relationship continues beyond policy implementation. We remain available for ongoing support, reviews and updates as your circumstances or requirements change.
Our Client Commitment:
Consumer Duty
As part of Intrinsic House Limited, we operate under the Financial Conduct Authority’s regulatory framework and Consumer Duty standards. This includes:
- Acting in the client’s best interests at all times
- Providing clear, easy-to-understand advice
- Ensuring products deliver fair value
- Communicating transparently throughout the advice process
- Reviewing policies to ensure continued suitability
You can trust that every recommendation is designed to support your financial wellbeing and long-term security.
Data Privacy & Security
Your personal information is handled with the highest level of confidentiality.
We comply fully with the UK General Data Protection Regulation (GDPR) and follow strict internal processes to safeguard your data throughout the advice and application process.
Supporting Vulnerable Customers
We are committed to treating all clients fairly, including those with additional needs or vulnerabilities.
If you require additional support at any stage, whether due to health, personal circumstances or communication preferences, we will adapt our approach to ensure you receive the guidance, clarity and care you need.
Ready to start a conversation about your protection needs?
Book a consultation and we’ll guide you through your options with clarity and confidence.